Terms
The service
umsite builds a website from the answers you give us, with one or several pages and, if you ask, a second language, shows you the result before you decide and, once you approve it, publishes it on the domain you choose.
umsite is a service of Giant Nerd Automation Ltd, a company registered in England and Wales under number 15567873, with its registered office at 3rd Floor, 86-90 Paul Street, London EC2A 4NE, United Kingdom. Contact: contacto@umsite.pt.
Launch offer for the first 50
For the first 50 requests, building the site is free (standard price: €59, paid once), as is the first year of the Base plan: hosting is paid for one year from the date the site goes online. In return, when you approve, we ask for two sentences about your experience, permission to show the site as an example (we don't guarantee we'll feature it) and a small “Website by umsite” link in the footer. Without permission to feature the site, building it costs the standard price of €59.
Changes and approval
- Before you approve, you can request changes until the site is how you want it, and go back to an earlier version. There's no limit at this stage (Try it).
- Unlimited changes are there to get your site the way you want it. If they're used for something else, for example building sites for other businesses, sending automated requests or repeatedly asking for a completely different site, we may close the request. We'll let you know by email. As you haven't paid anything before approving, there's nothing to refund.
- The preview is available for 14 days. You can reopen it if you need more time.
- Nothing goes public until you approve it.
- The text is generated automatically from the information you give us and may contain errors or inaccurate information. Read the site and check the facts (name, address, contact details, opening hours and prices) before approving it. By approving, you confirm that these details are correct and accept responsibility for the content you publish.
- Once the site is online, changes count towards your plan's limit (see Plans). On Base, there are 3 changes in the first 90 days; after that you can buy a pack of 3 for €25, valid for 90 days.
Extras
- Contact form: €15 in the first year. On the Cuidado and Cuidado+ plans the form is included. On Base, from the second year it's included in hosting at no extra cost.
- The extras you choose go into your order and are paid after you approve the site, before it goes online. You can remove them free of charge before paying; the site is rebuilt without them.
- Once paid, you can remove an extra whenever you like but, outside the withdrawal period, the amount paid isn't refunded.
- You can also add extras after the site is online; you pay for them at that point.
Domain
You register the domain yourself, in your name, with the registrar of your choice, and pay the registrar directly (about €20 a year for a .pt domain). We help you connect it to the site. If you already have a domain, we copy the email records before connecting it and check they came across unchanged; if we can't, we stop and talk to you. After it's connected, check that you can still send and receive email, and tell us straight away if anything fails. To go back, just restore the previous nameservers at the registrar; we send them to you by email. We suggest registrars, and some pay us a small commission when you buy through our link, at no extra cost to you.
Plans
- Try it: Free preview. No commitment until you approve.
- Base: €59 once (includes the first year of hosting); then €19 a year. The site is yours. 3 changes in the first 90 days. Support: Email, 2 working days.
- Cuidado: €12 a month or €120 a year. 5 changes a month, visitor statistics, the option to restore earlier versions and an alert if your site goes offline. Support: Email, 2 working days.
- Cuidado+: €24 a month or €240 a year. 15 changes a month, email @your-domain and WhatsApp support. Up to 3 email addresses at your domain. Support: Email + WhatsApp, 1 working day.
- VAT included.
Payments
Online payments are made on Stripe's secure page. Link, Stripe's payments service, receives the payment on our behalf and charges the applicable VAT: that is why the payment page says “Sold through Link”. The service is provided and sold by us, under these terms; when you pay, the “Sold through Link” terms also apply. Plan subscriptions are managed in Stripe's billing portal, from your dashboard.
Right of withdrawal
You have 14 days to withdraw from any purchase on umsite, without giving a reason. The period runs from the day you pay; for custom extras, from the day you accept the quote. We give this right to every client, whether or not they are a consumer.
To withdraw, use the “Withdraw from the contract here” button in the “Your plan” section of your page, or write to contacto@umsite.pt. You can use the model form below. We confirm receipt by email, with the date and time.
When you pay, you ask us to start now and acknowledge what that means: once the site (or the custom work) is finished and online, you can no longer withdraw from that contract; if you withdraw before then, you pay for the part already done. We confirm this request in the email we send you after payment.
- Site build: before the site is online, we refund everything, deducting only the work already done if you asked us to start now. Once the site is online, and if you gave the request and acknowledgement above, there is no refund.
- Monthly plan: we refund the days of the month you didn't use.
- Yearly plan (build included): we refund the part of the year you didn't use.
- Change pack: we refund the changes you haven't used.
- Extras and custom work (purchases for a trade or profession): as with the build: before the work is delivered, we refund everything except the part already done; once delivered, and with the request and acknowledgement given, there is no refund. For personal purchases, the right is exercised with the company that does the work, under the quote's terms.
When you withdraw from the yearly plan, the included build is refunded too and the site stops being yours: you can keep it by paying for the build (€59) within 14 days; if you don't, the site is paused.
We refund what you are entitled to within 14 days of receiving your statement, by the same means of payment you used. If the build is refunded, what is under “When the site is yours” applies.
Model withdrawal form
Complete and send this form only if you want to withdraw from the contract.
- To: Giant Nerd Automation Ltd, 3rd Floor, 86-90 Paul Street, London EC2A 4NE, United Kingdom, contacto@umsite.pt.
- I hereby give notice that I withdraw from my contract for the following service: ______
- Ordered on / paid on: ______
- Name: ______
- Address: ______
- Signature (only if this form is on paper): ______
- Date: ______
When the site is yours
The site becomes yours when there is a paid order that includes the build: payment for Base (€59), one of the 50 free places in the launch offer, the first paid invoice of an annual plan (Cuidado or Cuidado+), or payment of the buyout offer described below. Monthly plans, on their own, don't make the site yours.
Once the site is yours, we'll make all its files available for you to keep, with instructions for moving to another host. You can leave whenever you like and take the site with you.
If the site build is refunded, the site stops being yours. We tell you by email and, after the notice, the site is paused, as for non-payment. We keep the files and you can buy the build again whenever you like.
Cancellation
- The Cuidado and Cuidado+ plans have no minimum term and you can cancel them whenever you like.
- If the site is already yours and you cancel, you move to the Base plan and the site stays online. Hosting remains paid until the end of the current paid period plus one year, and the Cuidado dashboards are no longer available. Any email forwarding rules you've set up remain in place, but the service is no longer managed under the Cuidado+ plan.
- If the site isn't yours yet (monthly plan) and you cancel, we'll email you a buyout offer (€47 on Cuidado, €35 on Cuidado+). The site stays online for 14 days. If you don't pay the buyout amount within that time, the site is paused, but we don't delete it. Paying the buyout amount makes the site yours and moves it to the Base plan.
- On the Base plan, we'll email you before your annual hosting period ends. If you don't renew, the site will be paused after a grace period, but we won't delete it. You can always take the files with you.
- We never pause a site for non-payment without telling you by email at least 3 days in advance.
Custom work and team-managed sites
- You can ask us for work umsite doesn't do on its own. We reply with a quote with the final price, to accept or decline. Nothing is charged before you accept.
- When you accept a quote, you declare whether you are buying for your trade or profession or for personal use.
- If you buy for your trade or profession, custom work is paid by an invoice sent by us, not through Stripe, and starts when you accept the quote. If the invoice isn't paid, we may suspend the work.
- If you buy for personal use (as a consumer), custom work is done and invoiced by an independent Portuguese company, chosen by us for each job and identified in the quote (name, tax number, address and contact) before you accept it. The contract for that work is with that company, not with umsite: the price, the invoice, the right of withdrawal and the guarantee follow its terms. We take no commission.
- For work that is ours, if we can't deliver what we quoted, we refund what you've paid for it.
- When you accept the first quote, the site becomes managed by our team. The changes in your plan stay included and count towards the plan's limit, but we handle each request within 48 business hours. Large changes may need a quote.
- The changes included in your plan are always our responsibility, even when a partner company makes them on our behalf: we keep to the 48-business-hour deadline and answer to you for them.
- Each version made by the team waits for your approval: nothing goes to the live site without it.
- A team-managed site can go back to automatic, unless it has several pages.
Leaving umsite
- You can download your site's files from the dashboard, with instructions for moving them to another host.
- If you ask to leave, we release your domain within 2 business days, so you can point it at another host.
- You can pause the site from the dashboard. Pausing doesn't cancel the plan: to stop paying, cancel it.
- You can ask us to delete the site and your data. We ask you to confirm by email and, once you confirm, the deletion is permanent.
Email at your domain (Cuidado+)
With Cuidado+ and your own domain connected to our account, you can create up to 3 addresses (for example contact@your-domain.pt) that forward to the email you choose. Forwarding also depends on third-party email services, and we don't guarantee that every message will be delivered. If you cancel and the site is yours, the forwarding rules are kept; if the site is paused, forwarding stops working until the site is back online.
Contact form
The contact form uses our sending service while the site is with us. Messages received stay in your dashboard for 90 days and are then deleted; we handle them on your behalf, only to deliver and display them.
We do our best to deliver every message, but email delivery can fail for reasons outside our control, such as spam filters, full inboxes or errors in the visitor's details. We don't guarantee delivery of every message: provide another way to contact you on the site, such as a phone number or email address, and check your dashboard from time to time.
Your site visitors' data
The messages visitors send through your site's contact form contain personal data for which the client is responsible. We process them on your behalf, as processor (Article 28 GDPR): only to deliver them and show them in the dashboard for 90 days, on your instructions, with confidentiality and appropriate security, and then delete them. The providers we use for this are listed in the Privacy policy; if we change provider, we tell you. If a job is done by a partner company, that company processes the data as our sub-processor, with the same obligations. We help answer requests from data subjects and tell you without delay if there is a data breach. When the service ends, we delete the messages or hand them over, if you ask.
Acceptable use
We don't publish sites with content that is illegal, misleading, infringes the rights of others or impersonates another person or organisation. We may pause a site in these cases.
Liability
- We do our best to keep sites online and your data secure, but we don't guarantee an uninterrupted service. We keep backups and, if something fails, we restore the site as quickly as possible.
- The site's content (text, photos, logo and business information) is the responsibility of whoever provides and approves it. It's up to you to check that the information is correct before approving and whenever you request a change.
- If you use umsite in your professional activity and the content you gave us (text, photos, logo, trade marks) infringes the rights of others, you are liable to them and will indemnify us for any resulting costs.
- Except in cases of intent or gross negligence, or of damage to life, physical integrity or health, our contractual liability is limited to the amount you paid us in the 12 months before the event giving rise to it, or to €100, if that is greater. This limitation doesn't exclude liability for non-contractual damage. If you act in the course of your trade or profession, we also aren't liable for lost profits, loss of customers or business, or indirect damage.
- Nothing in these terms limits the rights the law gives you as a consumer.
Complaints, disputes and governing law
- If something goes wrong, write to us at contacto@umsite.pt. We'll reply within two working days.
- If you are a consumer, you always keep the protection that the law of the country where you live gives you. The Portal do Consumidor (Portuguese consumer portal) has information about your rights and about alternative dispute resolution for consumers.
- These terms are governed by Portuguese law. Portuguese courts have jurisdiction over any dispute, without prejudice to a consumer's right to go to the courts of the country where they live.